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Win back lost clients

How it works

Your client file, turned into new sales

Example for a gym. The offer and messages are tailored to your business.

  1. Your past clients and inactive leads

    People who haven’t come back for months, or who never followed through.

  2. Day 1 · SortingWe segment them

    Past clients, lukewarm leads, seasonal clients: each gets the right message.

  3. Day 1 · SMSA personalised message

    With a real reason to come back: something new, a welcome-back offer, or simply checking in.

  4. Day 3 · EmailAn email for those who didn’t reply

    More details and a link to book.

  5. Day 7 · SMSOne last nudge

    Short, without pushing.

  6. As soon as they reply · Your teamYou get notified

    The interested contact lands in your calendar or file, ready for a call.

  7. Interested clients come back

    And anyone who replies STOP gets nothing more.

Your gym

Hi Karim, we haven’t seen you at the gym for a while! To welcome you back, your comeback session is free this week. Fancy it?

Why not, Thursday evening?

Great! You’re booked for Thursday at 7 pm. See you then, Karim!

Example conversation

What you get

Your best leads are already in your client file

60–70%

Chance of selling to an existing client

Versus 5 to 20% for a new lead. They already know and trust you.

Source: Marketing Metrics, P. Farris et al.

A client file that works for you

Dormant contacts turn into appointments, with no ad spend.

Who does what

Nothing technical for you to handle

What we do

  • Sort your client and lead file
  • Write the messages and welcome-back offer with you
  • Schedule sends at the right pace
  • Handle unsubscribes automatically
  • Measure how many clients come back

What you do

  • Choose the welcome-back offer, if you want one
  • Welcome returning clients

FAQ

Your questions

I only have an Excel file, does that work?

Yes. An Excel file or an export from your software is enough: we import and sort it for you.

Do I have to run a promotion?

No, it’s not required. Something new or simply checking in works too. We decide together.

What about people who don’t want messages?

Every message includes a way to unsubscribe. Anyone who unsubscribes is never contacted again.

How much does it cost?

Every setup is tailored to your business. We give you a clear price during the discovery call, which is free and with no commitment.

How long does setup take?

It depends on the tools you already use. We give you a precise timeline during the discovery call.

Interested?

Let’s wake up your client file

Whatever suits you: a 15-minute call, or a message and we’ll get back to you.

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