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Win back lost clients

How it works

Your client file, turned into new sales

Example for a gym. The offer and messages are tailored to your business.

  1. Your past clients and inactive leads

    People who haven’t come back for months, or who never followed through.

  2. Day 1 · SortingWe segment them

    Past clients, lukewarm leads, seasonal clients: each gets the right message.

  3. Day 1 · SMSA personalised message

    With a real reason to come back: something new, a welcome-back offer, or simply checking in.

  4. Day 3 · EmailAn email for those who didn’t reply

    More details and a link to book.

  5. Day 7 · SMSOne last nudge

    Short, without pushing.

  6. As soon as they reply · Your teamYou get notified

    The interested contact lands in your calendar or file, ready for a call.

  7. Interested clients come back

    And anyone who replies STOP gets nothing more.

Inbox

FromYour gym

Karim, your comeback session is on us

Hi Karim,

It’s been a few months since we last saw you, and the gym has changed a lot: new evening classes and a new weights area.

To welcome you back, your comeback session is free this week.

Book my session

Unsubscribe

Example email (fictional)

What you get

Your best leads are already in your client file

60–70%

Chance of selling to an existing client

Versus 5 to 20% for a new lead. They already know and trust you.

Source: Marketing Metrics, P. Farris et al.

A client file that works for you

Dormant contacts turn into appointments, with no ad spend.

Who does what

Nothing technical for you to handle

What we do

  • Sort your client and lead file
  • Write the messages and welcome-back offer with you
  • Schedule sends at the right pace
  • Handle unsubscribes automatically
  • Measure how many clients come back

What you do

  • Choose the welcome-back offer, if you want one
  • Welcome returning clients

FAQ

Your questions

I only have an Excel file, does that work?

Yes. An Excel file or an export from your software is enough: we import and sort it for you.

Do I have to run a promotion?

No, it’s not required. Something new or simply checking in works too. We decide together.

What about people who don’t want messages?

Every message includes a way to unsubscribe. Anyone who unsubscribes is never contacted again.

How much does it cost?

Every setup is tailored to your business. We give you a clear price during the discovery call, which is free and with no commitment.

How long does setup take?

It depends on the tools you already use. We give you a precise timeline during the discovery call.

Interested?

Let’s wake up your client file

Whatever suits you: a 15-minute call, or a message and we’ll get back to you.

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